Privacy policy

Keeper of the register
SOK Media
Fleminginkatu 34, PL 1
00088 S-RYHMÄ
Name of the register
The S-Group's feedback register
Purpose of the processing of personal data (the purpose of the register)
The information given by you on the feedback form will be stored in the S-Group's feedback register. The register will store the information you have given on the feedback form and this will be used solely for responding to the feedback, for producing services or for operational development. The information you provide on the feedback form will not be utilised for direct marketing. You may also give feedback on the form entirely anonymously.
Information content of the register
Only the information provided by you on the feedback form and any attachments to the feedback will be stored in the register. The feedback form includes for example the following fields: given name and family name, street address, postcode, post office, email address, phone number, membership number, the message submitted, and the requested mode of contact. The information identifying a person will be deleted from the register as soon as they are no longer needed for the handling of the feedback.
Normal information sources
The person providing the feedback will also submit the personal data.
Regular destinations of disclosed data and transferral of data to countries outside the European Union or the European Economic Area
Data may be submitted to organisations within the S-Group to which feedback is addressed or that are subjects of feedback. If your feedback concerns a partner of the S-Group, the information you provided on the feedback form may be submitted to that partner for the purpose of processing your feedback. Otherwise the information you provided on the feedback form will not be disclosed to any third parties. In compliance with the Personal Data Act, information is, as a rule, not transferred to countries outside the EU or the EEA, but if the feedback concerns a place of business outside the EU or the EEA (e.g. in St. Petersburg, Russia), information provided on the feedback form may be transferred in compliance with the Personal Data Act to a recipient outside the EU or the EEA.
Data may be submitted to authorities to the extent allowed and required by then current legislation.
Principles of protection of the register file
The file is stored in electronic format, and it is protected from unauthorised access using firewalls, passwords and other technical measures. Only designated persons bound by an obligation of secrecy are allowed access to the data contained in the file.
No hard copy of the register file exists.
Right of access and rectification
Everyone entered in the register shall have the right to inspect the data on him/her in a personal data file, and the right to demand rectification of any erroneous data. A request for access and/or rectification shall be signed in the applicant's own hand and submitted in writing to:
S-Asiakaspalvelu Oy
PL 78
00088 S-RYHMÄ
The envelope should be marked feedback/request for access OR feedback/request for rectification The request may also be scanned and sent by e-mail to:
The request may also be submitted by appearing personally in the premises of the keeper of the register at any customer service desk of the S-Group. The registered person must carry an official ID.
A request for access must, in addition to the registered person’s name, state other details identifying the feedback case, so that the feedback provided by the customer can be accessed from the register.